FAQ and Shop Policy

Shop policy

 

Art Venus Studio offers reproduction prints of original work of art by HT Chen.  We hope you will enjoy the art print for years to come because it is the greatest compliment that you like the art enough to purchase a print of it.  Please choose with your heart, and it'll always be right when you do.

 

Once the print is ordered and made, there will be NO exchange or returns, unless it arrived to you damaged, then we will get you a new one promptly.

 

Our art prints are giclée-printed on thick archival, acid-free matte paper and archival acid-free inks.

US Shipping is $4.99 firs print then +$0.40 each additional print.

Your art print will be made within a few days of your ordering.

Once the print is shipped, you will get a notification on the scheduled arrival time. 

Overall delivery time is usually around 10 to 15 days.

Please let us know as soon as possible if there is a problem with your order.

Prints will be shipped rolled to avoid damage in transit.

Any email correspondence is answered within 12 hours or sooner.

 

Please follow our instructions to flatten you prints for the best results and suggestions for how to display your print.